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Asgard Memory

FAQ

Frequently Asked Questions

Most frequent questions and answers

1. ASGARD WARRANTY / RETURN OVERVIEW

  • Asgard provides a warranty for its products, starting from the day of purchase from an authorized Asgard reseller.
  • The warranty period will vary by product. You can find the warranty period on the product package, in the user documentation, or the listing of Asgard warranty periods below. If you see different warranty periods for a product, the longest warranty period applies.
  • Asgard warrants that the product will be free from defects in material and workmanship for the specified period.
  • This warranty is limited to the original purchaser and is non-transferable, except where prohibited by applicable local law.



2. Returning Your Asgard Product

  • If you need to return your Asgard product for replacement, Asgard will give you a Return Merchandise Authorization (RMA) number and return instructions.
  • If your returned product includes any storage devices, we will not return the original storage device to you.
  • When you return the product, send the package, with the original sales receipt and a printed copy of your RMA confirmation email included, to the original place of purchase or a specific location as directed by Asgard. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees.
  • Do not return your product without prior approval from Asgard. Any product returned without a valid unique RMA number will be refused and returned to the sender at the sender’s expense.
  • To avoid problems with returning your product:
  • Clearly write or display your RMA number on the outside of the package
  • Include a printed copy of your RMA confirmation email in the package
PLEASE NOTE:
If memory modules were purchased as a kit, then the entire kit must be returned for warranty replacement, even if not all the modules are faulty. The lot codes on each module returned as a kit must be identical. Failure to return the entire kit will cause delays in processing your return.

 

3. Business-To-Business

  • If you are a reseller or computer dealer, please email your warranty service request to rmaservice@Asgardmemory.com. This email address will not answer inquiries from retail customers.

 

  • RMA Return Addresses

    • We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify a specific return address to send your package to. This will be your standard return location and should not be changed without prior approval from Asgard.

    • Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.

 

  • Products Lost or Damaged During Transit

    • When returning a product, we recommend using a return shipping method that provides tracking information. Asgard is not responsible for damage incurred during shipping to an RMA location.

    • If possible, use the original packaging material to pack the product for return. If the original packaging is unavailable, you should use packing materials that provide the same or greater protection to the product.

    • Packages that arrive with any external damage or appear inadequately packed may be refused and returned to the sender at the sender’s expense.

 

  • RMA Processing

    • Once Asgard receives your package, the following will happen:

      • Before acceptance, we will perform a visual inspection of the package to ensure there is no visible damage during transit that could affect the product being returned.

      • We will perform individual visual inspections on all products to ensure the products are genuine Asgard products with all visual labels intact and free of physical damage or abuse.

      • We will confirm the RMA number, which should be written on the outside of the package.

      • We reserve the right to return any damaged packages or packages with no RMA numbers clearly marked on the exterior to the sender at the sender’s expense.

      • After inspection, we will confirm the product as received and begin processing.

      • You will receive automatic email updates throughout the RMA process.

 

    • Here are the typical processing times:

      • 1 to 2 business days for your replacement to be processed

      • 3 to 5 business days for your replacement to be shipped and delivered

4. Asgard Warranty Periods by Product

All DRAM memory modules have a limited lifetime warranty.

 

All Digital storage products including NVMe drives have a 5 year limited warranty.
Contacts

For any inquiries please email

information@asgardmemory.com